Frequently Asked Questions
Find answers about NERRA Active grip socks, shipping, returns, sizing, care, and our 4 for 3 offer.
Orders & Offers
How does the 4 for 3 / 7 for 5 offer work?
Add any four eligible pairs of NERRA Active grip socks to your cart, and one pair will be on us. The offer is applied automatically at checkout.
You can mix and match different colours and styles.
Do I need a discount code for 4 for 3 / 7 for 5?
No discount code is needed. The offer is applied automatically when your cart meets the offer requirements.
Can I mix different styles in the 4 for 3 / 7 for 5 offer?
Yes. You can mix different NERRA Active grip sock styles, including crew grip socks, five-toe grip socks, and other eligible designs.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at hello@nerraactive.com. We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes.
Product & Fit
What are NERRA Active grip socks made for?
Our grip socks are designed for Pilates, barre, yoga, reformer classes, and controlled studio movement. They are also comfortable enough for everyday wear at home or on slow studio days.
What is the difference between five-toe grip socks and regular grip socks?
Five-toe grip socks separate each toe, helping your toes move more naturally and giving a more connected feel with the mat.
Regular grip socks offer a more familiar sock feel while still giving you non-slip support underfoot.
Are five-toe grip socks comfortable?
Yes. NERRA Active five-toe styles are designed with soft comfort seaming to help reduce bulk and discomfort between the toes.
If you are new to five-toe socks, they may feel slightly different at first, but many customers like them for the extra toe freedom and grounded feel.
Shipping
Where do you ship?
We aim to ship internationally to available regions shown at checkout.
Available shipping destinations, delivery methods, and costs may vary depending on your location.
How long does shipping take?
Delivery times vary depending on your country or region. Estimated shipping times will be shown at checkout where available.
Please note that delivery times are estimates only and may be affected by customs, local carriers, holidays, or other delays outside our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.
Will I need to pay customs or import taxes?
In most cases, no additional import duties, customs fees, or taxes are expected upon delivery.
The amount shown at checkout is the final amount paid to NERRA. Where applicable, NERRA works with its shipping partners to handle customs clearance.
If you receive an unexpected request for customs duties, taxes, or local charges from the carrier, postal service, or customs authority, please contact us before making payment so we can help review and resolve the issue.
Returns & Refunds
Can I return my order?
Returns are handled according to our Return and Refund Policy.
For hygiene reasons, grip socks must usually be unworn, unused, unwashed, and in their original packaging to be eligible for return.
What should I do if my item arrives damaged or incorrect?
Please email us at hello@nerraactive.com as soon as possible with your order number and clear photos of the issue. We will review it and help resolve the problem.
How long do refunds take?
Once your return or refund request has been approved and processed, refunds are usually returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Still need help?
If you have a question about your order, sizing, shipping, or returns, contact us at hello@nerraactive.com or visit our Contact page.