Frequently Asked Questions
Find answers about NERRA grip socks, sizing, product care, payments, shipping, returns and current promotions.
Orders & Offers
How does the 4 for 3 / 7 for 5 offer work?
When these promotional offers are active:
- For 4 for 3, add four eligible pairs to the same order. The lowest-priced eligible pair will be discounted to zero.
- For 7 for 5, add seven eligible pairs to the same order. The two lowest-priced eligible pairs will be discounted to zero.
The applicable discount will be shown automatically in the cart or at checkout. No discount code is required unless the promotion states otherwise.
These are limited-time promotional offers and are available only while displayed on our website, product pages, cart or checkout.
Please see our Promotions Terms for eligibility, discount combinations, complimentary gifts, free shipping and promotional returns.
Do I need a discount code for 4 for 3 / 7 for 5 offer?
No. When an eligible offer is active, add the required number of eligible products to your cart and the applicable discount will be applied automatically at checkout.
For 4 for 3, add four eligible pairs. For 7 for 5, add seven eligible pairs.
Can I mix different styles in the same offer?
Yes. You may normally mix eligible colours and styles within the same qualifying order.
For a 4 for 3 offer, the lowest-priced eligible pair will be free. For a 7 for 5 offer, the two lowest-priced eligible pairs will be free.
Products excluded from the promotion will not count towards the required quantity.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at hello@nerraactive.com.
We will do our best to help, but we cannot guarantee that changes or cancellations will be possible after the order has entered processing or has been dispatched.
What happens to the offer if I return part of my order?
If a return means that the remaining order no longer meets the requirements of the original promotion, the refund may be recalculated based on the products retained and the promotion terms that applied when the order was placed.
Please review our Returns & Refunds Policy for full details.
Product & Fit
What are NERRA Active grip socks made for?
NERRA grip socks are designed for Pilates, barre, yoga, reformer classes and other controlled studio movement.
They are also comfortable enough for light everyday wear at home or during slower studio days.
What is the difference between five-toe grip socks and regular grip socks?
Five-toe grip socks give each toe its own compartment, which may make it easier to notice toe position and allow the toes to move more independently.
Regular grip socks have a familiar single toe box while still providing full-sole grip for studio movement.
The best choice depends on your preferred fit, feel and type of practice.
Are five-toe grip socks comfortable?
NERRA five-toe styles use individual toe compartments and smooth toe finishing to support natural toe separation without a bulky feel.
The first wear may take a little longer because each toe needs to be placed into its own compartment. After fitting them correctly, many customers find the feel natural and comfortable.
Customers with shorter toes may notice a small amount of extra space at the end of some toe compartments.
What size are NERRA grip socks?
NERRA grip socks are currently offered in one size designed to fit approximately EU 35–40.
Fit may vary depending on foot shape, toe length and personal preference.
Do NERRA grip socks prevent all slipping?
Our full-sole grip patterns are designed to provide additional traction during Pilates, barre, yoga and controlled studio movement.
However, no grip sock can guarantee complete prevention of slipping in every situation. Traction may vary depending on the floor or equipment surface, movement, sock condition and how the sock fits.
How should I care for my NERRA grip socks?
For best results:
- Machine wash at or below 30°C;
- Use a gentle cycle;
- Turn the socks inside out;
- Place them in a laundry bag;
- Do not bleach;
- Do not tumble dry;
- Do not iron;
- Air dry after washing.
Following these instructions helps protect the fabric and grip pattern.
Shipping
Where do you ship?
NERRA currently ships to:
- United Kingdom;
- United States;
- Canada;
- Australia;
- New Zealand; and
- Germany.
Delivery is available only where the relevant country and address can be selected at checkout.
How long does shipping take?
Orders are normally processed within 1–3 business days.
Estimated transit times after dispatch are:
- United Kingdom: 7–14 business days
- United States: 7–14 business days
- Canada: 7–14 business days
- Australia: 7–14 business days
- New Zealand: 7–14 business days
- Germany: 7–15 business days
These times are estimates and may be affected by customs processing, public holidays, weather, carrier disruption or other circumstances outside our reasonable control.
Please review our Shipping & Delivery Policy for full details.
How much does shipping cost?
Current standard shipping rates are:
- United Kingdom: £3.99
- United States: US$5.99
- Canada: CA$9.90
- Australia: A$9.90
- New Zealand: NZ$12.00
- Germany: €6.99
Free standard shipping is currently available for eligible orders that meet the qualifying merchandise value for the applicable delivery country:
- United Kingdom: £37
- United States: US$50
- Canada: CA$70
- Australia: A$70
- New Zealand: NZ$84
- Germany: €43
The final shipping charge and applicable free-shipping threshold for your delivery country will be displayed at checkout.
Will I receive a tracking information?
Where tracking is available, you will receive a shipping confirmation email with a tracking number or link after your order has been dispatched.
Tracking information may take several business days to update, especially while a parcel is moving between international and local carriers or passing through customs.
Will I need to pay customs or import taxes?
For most orders, the amount shown at checkout is the final amount paid to NERRA, and customers should not normally be asked to pay additional import duties, customs fees or taxes on delivery.
If a carrier, postal service or customs authority unexpectedly requests an additional payment, please contact us before paying:
Include your order number and a copy or photograph of the payment request so that we can review it.
What should I do if my parcel is delayed?
If your order has not arrived by the end of the estimated delivery window, contact:
Please include your order number, delivery address and tracking information where available.
We will review the shipment status and contact the relevant fulfilment or delivery partner where necessary.
Returns & Refunds
Can I return my order?
You may notify us that you wish to return an eligible item within 14 days of receiving your order.
After notifying us, the item should normally be sent back within a further 14 days.
For a change-of-mind return, the item should be unused, unworn, unwashed, clean and undamaged, with tags and any applicable hygiene seal intact.
Original packaging should be included where reasonably possible, but missing packaging does not automatically prevent a return.
Please review our Returns & Refunds Policy for full eligibility requirements.
Can I return opened or worn grip socks?
For hygiene reasons, we cannot accept change-of-mind returns for grip socks that have been worn, used or washed.
Where an item was supplied in sealed hygiene packaging, it may also be ineligible for a change-of-mind return after the hygiene seal has been removed or broken.
This does not affect your rights if the item is faulty, damaged, incorrect or not as described.
What should I do if my item arrives damaged, faulty or incorrect?
Please email hello@nerraactive.com as soon as possible.
Include:
- Your order number;
- A description of the problem;
- Clear photographs of the item;
- Photographs of the packaging and shipping label where relevant.
We will review the issue and provide an appropriate solution.
Do you offer exchanges?
We do not currently offer direct exchanges.
To choose another colour, style or available size, please return the original item in accordance with our Returns & Refunds Policy and place a new order.
This does not affect your right to request an appropriate remedy for a faulty, damaged or incorrect product.
Who pays for return shipping?
For eligible change-of-mind returns, the customer is responsible for arranging and paying the return shipping cost.
If an item is faulty, damaged, incorrect or not as described, please contact us first. Where we request the item to be returned, NERRA will provide an appropriate return method or cover reasonable return shipping costs.
How long do refunds take?
Returns are usually inspected and processed within 10 days after delivery to the designated return address.
If approved, the refund will be issued to the original payment method.
After NERRA issues the refund, your bank, card issuer or payment provider may take an additional 5–10 business days to post the funds to your account.
Please review our Returns & Refunds Policy for full details.
Still need help?
If you have a question about your order, sizing, products, payments, shipping or returns, contact us at:
You can also send us a message through our Contact Us page.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.