Shipping policy
Shipping Policy
At NERRA, we carefully prepare every order so your studio essentials arrive in clean, ready-to-wear condition.
Orders are fulfilled through our trusted fulfillment network. Delivery times may vary depending on your location, local courier service, customs processing, public holidays, and seasonal delays.
Order Processing
Orders are usually processed within 1–3 business days after your order is placed.
During busy periods, product launches, holidays, or promotional events, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.
Estimated Delivery Times
Estimated delivery times are counted after your order has been dispatched.
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 7–15 business days |
| Europe | 8–18 business days |
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Australia & New Zealand | 8–18 business days |
| Asia | 5–12 business days |
| Rest of World | 12–25 business days |
Please note that delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any available shipping offer will be shown on our website or at checkout.
Taxes & Duties
Product prices include applicable taxes and duties where required.
The price you see at checkout is the final amount you pay for your order. NERRA does not charge any additional taxes or duties after checkout.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has shipped.
Please allow a few business days for tracking information to update, especially while the parcel is moving between carriers.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible at:
hello@nerraactive.com
We will do our best to help, but we cannot guarantee address changes once an order has been processed or shipped.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at:
hello@nerraactive.com
Please include your order number and shipping information so we can help check the status of your parcel.