Payment Methods

Last updated: 5 August 2026

At NERRA, we offer a range of secure and convenient payment options to make checkout as straightforward as possible.

The payment methods available for your order are displayed automatically during checkout. Available options may vary depending on your delivery country, checkout currency, device, browser, order value, customer information, payment-provider eligibility and the checkout method used.

The payment methods displayed at the final stage of checkout are the payment methods currently available for your specific order.

Accepted Payment Methods

Credit and Debit Cards

Where enabled and available at checkout, NERRA accepts major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • UnionPay

Card availability may vary depending on:

  • Your country or region;
  • The delivery country;
  • Your card issuer;
  • The card network;
  • The checkout currency;
  • The payment services available during checkout; and
  • Security or eligibility checks carried out by the relevant payment provider.

A card logo displayed on our website does not guarantee that every card issued under that network will be accepted for every order.

Digital Wallets and Express Checkout

Depending on your device, browser, location and account setup, you may also be able to complete your purchase using:

  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay

Express checkout options are displayed only when supported by the relevant device, browser, payment provider and customer account.

Apple Pay

Apple Pay is generally displayed only where:

  • The customer is using a compatible Apple device;
  • The browser supports Apple Pay;
  • Apple Pay has been set up on the device;
  • The payment method is supported for the checkout country and currency; and
  • The transaction meets the relevant provider requirements.

Google Pay

Google Pay is generally displayed only where:

  • The customer is using a compatible device and browser;
  • Google Pay is supported and configured;
  • The payment method is available for the relevant checkout country and currency; and
  • The transaction meets the relevant provider requirements.

PayPal

PayPal may be displayed where it is available for the relevant customer, market, currency and order.

Customers using PayPal may be redirected to PayPal to log in, review the transaction and authorise payment.

PayPal availability and payment approval are controlled by PayPal and may depend on the customer’s account status, location, currency and transaction details.

Shop Pay

Shop Pay may be available to eligible customers using a valid email address or mobile number connected to a supported Shop Pay account.

Payment methods available through Shop Pay may differ from those displayed in NERRA’s standard checkout.

The use of Shop Pay is subject to Shopify’s and Shop Pay’s applicable terms and eligibility requirements.

Flexible Payment Options

Depending on your delivery country, checkout currency, order value and eligibility, Klarna may be available to eligible customers in supported markets, including the United Kingdom and Germany.

Klarna payment options may include:

  • Paying immediately;
  • Paying later; or
  • Paying in instalments,

depending on the services offered by Klarna for the particular customer and transaction.

Klarna availability is subject to factors including:

  • Customer location;
  • Delivery country;
  • Checkout currency;
  • Order value;
  • Customer age and legal eligibility;
  • Contact and billing information;
  • Identity verification;
  • Credit or affordability checks;
  • Fraud-prevention checks;
  • Klarna’s approval process; and
  • Klarna’s own terms and conditions.

NERRA cannot guarantee that Klarna will be displayed or approved for every customer or order.

Any payment schedule, late fees, credit terms or repayment obligations relating to Klarna are determined by Klarna and will be shown to the customer before the payment arrangement is completed.

Payment Availability and Display Conditions

To provide a relevant and secure payment experience, payment methods shown during checkout may vary dynamically.

The availability of a specific payment method may depend on the following factors.

Geographic Location and Delivery Country

Some payment methods are available only to customers in specific countries or regions.

The payment options displayed may depend on:

  • The customer’s location;
  • The selected delivery country;
  • The billing country;
  • The country in which the payment account or card was issued; and
  • Whether the payment provider supports the transaction in that market.

For example, Klarna may be displayed only for eligible customers in supported markets such as the United Kingdom or Germany.

Changing the delivery country may change the payment methods available during checkout.

Checkout Currency

Certain payment methods require the transaction to be processed in a supported currency.

Changing the delivery country, website market or checkout currency may therefore change the payment options displayed.

A payment method may not appear where:

  • The checkout currency is not supported;
  • The provider does not support cross-border transactions for that order;
  • Currency conversion is unavailable; or
  • The payment provider applies other transaction restrictions.

Device and Browser Compatibility

Some accelerated payment methods require a compatible device, browser and digital-wallet setup.

For example:

  • Apple Pay may require a compatible Apple device and supported browser;
  • Google Pay may require a compatible device, browser and configured Google Pay account;
  • Shop Pay may require supported browser functionality and an eligible Shop Pay account; and
  • Some payment options may not appear where browser privacy settings, extensions or technical restrictions prevent them from loading.

Updating the browser or trying another compatible device may change which payment methods are displayed.

Account and Contact Information

Some payment methods require valid customer or account information before they can be displayed or used.

Depending on the payment provider, this information may include:

  • A valid email address;
  • A mobile phone number;
  • A billing address;
  • A delivery address;
  • Date of birth;
  • Account login information;
  • Identity details; or
  • Other eligibility information.

For example, Klarna may require valid contact, billing, identity and eligibility information before it can assess whether the payment option is available.

The exact information required is determined by the relevant payment provider.

Providing incomplete, inaccurate or unverifiable information may prevent a payment method from appearing or may result in the payment being declined.

Order Value and Provider Eligibility

Some payment methods may have minimum or maximum order-value requirements.

A payment provider may also carry out independent:

  • Eligibility checks;
  • Identity checks;
  • Fraud-prevention checks;
  • Payment-risk checks;
  • Credit checks;
  • Affordability assessments; or
  • Account verification.

These checks and decisions are controlled by the relevant payment provider and not by NERRA.

NERRA cannot override a decision made by a bank, card issuer, digital-wallet provider, Klarna, PayPal, Shopify or another payment provider.

Checkout Method

The payment methods displayed may also depend on whether the customer uses:

  • NERRA’s standard checkout;
  • Shop Pay;
  • PayPal Express Checkout;
  • Apple Pay;
  • Google Pay; or
  • Another accelerated checkout option.

A payment option available in the standard checkout may not necessarily appear inside an accelerated checkout, and vice versa.

If a Payment Method Does Not Appear

If a specific payment method does not appear during checkout, it means that it is not currently available for that particular combination of:

  • Geographic location;
  • Delivery country;
  • Billing country;
  • Checkout currency;
  • Device;
  • Browser;
  • Order value;
  • Customer or account information;
  • Payment-provider eligibility;
  • Fraud or security checks; or
  • Checkout method.

Please select one of the alternative payment methods displayed during checkout.

NERRA cannot manually add a payment option to an individual checkout where the relevant payment provider has not made it available.

Payment Security

Payments are processed securely through authorised third-party payment providers.

Payment details are transmitted and processed using security technologies provided by Shopify and the relevant payment provider.

NERRA does not directly receive, access or store your complete credit or debit card number or card security code.

Your payment may also be subject to security checks carried out by:

  • Your card issuer;
  • Your bank;
  • A payment network;
  • A digital-wallet provider;
  • PayPal;
  • Klarna;
  • Shopify;
  • A fraud-prevention provider; or
  • Another authorised payment service.

For your protection, never send complete payment-card details, card security codes, passwords, verification codes or other sensitive financial information to NERRA by:

  • Email;
  • Contact form;
  • Social media;
  • Text message; or
  • Any other messaging service.

NERRA will not ask you to send complete card details through these channels.

Pricing, Currency, Taxes and Shipping Charges

Prices may be displayed in the currency selected for the relevant website market or in another supported local currency.

Before completing your purchase, the checkout page will display:

  • Product prices;
  • Applicable discounts;
  • Applicable taxes collected during checkout;
  • Shipping charges;
  • The final order total; and
  • The checkout currency.

The amount displayed at the final stage of checkout is the amount NERRA will request from your selected payment method.

The final amount may change before payment is completed if:

  • The delivery country changes;
  • The delivery address changes;
  • The checkout currency changes;
  • A discount is added or removed;
  • The order quantity changes;
  • The selected shipping method changes; or
  • Applicable taxes or charges are recalculated.

Please review the final checkout total carefully before authorising payment.

Duties, Taxes and Customs Charges

Where applicable, taxes and import-related charges may be included in the price shown on our website or in the amount displayed during checkout.

Customers should not normally be asked to pay additional import duties, customs charges, taxes or handling fees when the order is delivered.

If a carrier, postal service or customs authority unexpectedly requests an additional payment, please contact us before making payment:

hello@nerraactive.com

Please include:

  • Your order number;
  • A copy or clear photograph of the payment request;
  • The amount requested; and
  • The name of the carrier, postal service or authority.

We will review the request and provide appropriate guidance.

Please also review our Shipping & Delivery Policy for further information about customs and import-related charges.

Currency Conversion and Bank Charges

If your payment account is held in a different currency from the currency displayed at checkout, your bank, card issuer or payment provider may apply:

  • Currency-conversion charges;
  • Foreign transaction fees;
  • International transaction fees;
  • Cross-border payment fees;
  • Exchange-rate adjustments; or
  • Other processing charges.

Exchange rates and additional fees are determined by the relevant bank or payment provider.

These charges are not collected or controlled by NERRA.

The amount shown on your bank or payment statement may therefore differ slightly from the amount displayed at checkout where currency conversion or provider fees apply.

When Will I Be Charged?

Your selected payment method may be authorised or charged when your order is placed.

The exact timing depends on:

  • The payment method selected;
  • The payment provider;
  • Fraud or security checks;
  • Payment authorisation requirements; and
  • NERRA’s payment-capture settings.

A temporary pending authorisation may appear on your account before the final payment is completed.

A pending authorisation is not always a completed charge. The timing for releasing or converting a pending authorisation is controlled by the relevant bank or payment provider.

Once your order has been submitted, you will normally receive an order-confirmation email at the email address provided during checkout.

An order-confirmation email confirms that we have received the order. It does not necessarily mean that the order has completed all payment, fraud or fulfilment checks.

If an order cannot be accepted after payment has been taken, the affected payment will be refunded in accordance with our Terms of Service.

Declined, Failed or Incomplete Payments

If a payment is declined, cancelled, interrupted or remains incomplete, the order may not be successfully confirmed.

Please check that:

  • Your payment details are correct;
  • The billing address matches the payment account;
  • Your card has not expired;
  • Sufficient funds or credit are available;
  • Online transactions are enabled;
  • International transactions are enabled where required;
  • Any security verification has been completed;
  • The checkout currency is supported; and
  • Your bank or payment provider has not blocked the transaction.

You may also:

  • Try another payment method displayed at checkout;
  • Contact your bank or card issuer;
  • Contact the relevant payment provider;
  • Retry checkout after confirming your information; or
  • Use another compatible device or browser.

NERRA does not receive the complete reason for every declined or failed payment and may not be able to provide detailed information.

NERRA cannot override a decision made by your bank, card issuer, PayPal, Klarna, Shopify or another payment provider.

Duplicate or Pending Charges

In some cases, a customer may see:

  • A pending authorisation;
  • A failed payment attempt;
  • A completed charge; or
  • More than one temporary entry on a bank statement.

A pending authorisation may disappear automatically if the payment does not complete.

If you believe you have been charged more than once, please first review whether one of the entries is marked as pending.

You may then contact:

hello@nerraactive.com

Please provide:

  • Your order number;
  • The transaction date;
  • The amount shown; and
  • A screenshot showing only the relevant transaction details.

Please hide complete card numbers, bank account numbers and other sensitive information before sending any screenshot.

Payment Confirmation and Order Acceptance

Successful payment authorisation does not always mean that the order has been formally accepted.

Orders may remain subject to:

  • Product availability;
  • Payment confirmation;
  • Fraud-prevention review;
  • Address verification;
  • Delivery availability; and
  • Other checks described in our Terms of Service.

If an order is declined or cancelled after payment has been taken, the affected amount will be returned to the original payment method without undue delay.

Refunds

Approved refunds are normally returned to the original payment method used for the order.

We generally cannot issue a refund to a different card, bank account or payment method.

After NERRA issues a refund, your bank, card issuer or payment provider may take additional time to post the funds to your account.

The time required may depend on:

  • The payment method;
  • The bank or card issuer;
  • The payment provider;
  • The checkout currency; and
  • The customer’s country.

Please review our Returns & Refunds Policy for further information about refund eligibility and processing times.

Changes to Payment Methods

The payment methods available on our website may change from time to time because of:

  • Payment-provider availability;
  • Country or regional restrictions;
  • Currency support;
  • Legal or regulatory requirements;
  • Fraud and security controls;
  • Technical changes; or
  • Operational decisions.

A payment method listed on this page may not be available for every customer or transaction.

The payment options displayed at checkout will determine which methods are available for the particular order.

Payment Questions

For questions concerning a payment or order, contact:

hello@nerraactive.com

Please include your order number where available.

For security reasons, never send:

  • Your complete card number;
  • Card security code;
  • Online banking password;
  • Payment account password;
  • One-time verification code; or
  • Other sensitive financial information

by email or contact form.

Payments and purchases are also subject to our Terms of Service, Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.