Terms of Service

Last updated: May 2026

Overview

This website is operated by FLOWRA LTD, trading as NERRA Active (“NERRA Active”, “NERRA”, “we”, “us”, or “our”).

NERRA Active operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our online shopping experience. Our store is powered by Shopify, which enables us to provide the website and related services to you.

These Terms of Service (“Terms”) apply when you visit, browse, access, use, or make a purchase from our website. By using our website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on our website.

Please read these Terms carefully. If you do not agree to these Terms, you should not use our website or services.

Nothing in these Terms affects any statutory rights you may have as a consumer under applicable law.

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use our website.

You may be asked to provide certain information when using our website, including your name, email address, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your account details and password secure. You are responsible for all activity that takes place under your account.

You must not transfer, sell, assign, or allow another person to use your account without our permission.

2. Our Products

We make reasonable efforts to display our products as accurately as possible, including product descriptions, colours, images, sizes, materials, and features.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, and photography. We do not guarantee that the colour or appearance shown on your screen will exactly match the product you receive.

Product descriptions, prices, availability, and product details may change without notice. We reserve the right to update, discontinue, limit, or modify any product at any time.

All products are subject to availability.

3. Orders

When you place an order, you are making an offer to purchase the products in your cart.

Your order is not accepted until we confirm acceptance and process payment. We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including if:

• Product information, pricing, or availability is incorrect.
• Payment cannot be processed.
• We suspect fraud, misuse, or unauthorised activity.
• Shipping to your location is not available.
• The order appears to be for resale or commercial purposes.
• We are required to do so by law or by our payment, shipping, or platform providers.

If we make a change to or cancel an order, we will try to notify you using the email address, billing address, phone number, or contact information provided at checkout.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation or address change requests.

Your purchases are subject to our Return and Refund Policy.

Products purchased from NERRA Active are intended for personal and household use only and not for commercial resale, unless we agree otherwise in writing.

4. Prices, Promotions, and Billing

Prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price shown at the time you place your order, unless there is an obvious pricing error. If there is a pricing error, we may cancel the order and contact you.

Unless otherwise stated, product prices do not include shipping charges, import duties, customs fees, local taxes, or other charges that may apply in your country or region.

You are responsible for providing current, complete, and accurate purchase, billing, payment, and account information.

You confirm that:

• You are authorised to use the payment method provided.
• The payment information you provide is true, correct, and complete.
• You will pay all charges incurred in connection with your order, including applicable shipping charges and taxes.

Promotions, discount codes, automatic discounts, and offers may be subject to separate terms and conditions. If there is a conflict between a promotion’s specific terms and these Terms, the promotion terms will apply.

For example, our 4 for 3 offer may require eligible products to be added to cart and may be applied automatically at checkout. Offer availability, eligibility, and terms may change from time to time.

5. Shipping and Delivery

We ship orders using shipping and fulfilment partners.

Delivery times shown on our website or at checkout are estimates only and are not guaranteed. Delivery may be affected by factors outside our control, including carrier delays, customs processing, weather, public holidays, local delivery disruption, or incorrect shipping information provided by the customer.

We are not responsible for delays caused by shipping carriers, customs authorities, local delivery partners, or events outside our reasonable control.

You are responsible for providing an accurate and complete shipping address. We are not responsible for failed delivery, delays, or loss caused by incorrect or incomplete delivery information.

Risk in the products passes to you when the products are delivered to the delivery address you provided, unless applicable law states otherwise.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.

Please review our Return and Refund Policy before placing an order.

We reserve the right to refuse a return or refund request where the request does not meet our policy requirements, where the product has been used or damaged after delivery, or where applicable law permits us to do so.

Nothing in these Terms limits any statutory rights you may have as a consumer.

7. Intellectual Property

All content on our website, including but not limited to text, images, graphics, product names, product descriptions, logos, trademarks, photographs, videos, layout, design, icons, and other materials, is owned by or licensed to NERRA Active, FLOWRA LTD, our affiliates, licensors, or service providers.

You may use our website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, publish, display, sell, license, transmit, scrape, download, or otherwise exploit any content from our website without our prior written permission.

The names NERRA Active, NERRA, our logos, product names, designs, and related branding are trademarks or trade names of FLOWRA LTD or its licensors. You must not use them without our prior written permission.

Shopify’s name, logo, product names, and service names are trademarks of Shopify. Other names, logos, product names, and service names appearing on our website belong to their respective owners.

8. Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment services, shipping services, analytics services, advertising services, or other third-party features.

We do not control all third-party services and are not responsible for their availability, operation, content, terms, or policies.

Your use of third-party tools or services is at your own risk and may be subject to the third party’s own terms and privacy policies.

We may also introduce new features, tools, or services in the future. These will also be subject to these Terms unless separate terms apply.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for reviewing, controlling, or verifying third-party websites or content. If you access third-party websites, you do so at your own risk.

We are not responsible for any loss, damage, or issue arising from your use of third-party websites, products, services, content, or resources.

Please review third-party policies and terms before engaging in any transaction with them.

10. Relationship With Shopify

NERRA Active is powered by Shopify, which enables us to provide the website and online store services to you.

However, any sales and purchases made through our store are made directly between you and FLOWRA LTD, trading as NERRA Active.

By using our website and services, you acknowledge that Shopify is not responsible for any aspect of the sale between you and NERRA Active, including any injury, damage, loss, issue, claim, or dispute arising from products or services purchased from us.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with NERRA Active.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, subscribe to emails, contact us, or otherwise interact with us.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of our website in order to provide and improve its services.

Please review our Privacy Policy for more information.

12. Feedback, Reviews, and Submissions

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photographs, comments, proposals, plans, or other content (“Feedback”), you grant us a worldwide, royalty-free, transferable, sublicensable, perpetual licence to use, reproduce, modify, publish, distribute, display, translate, and create derivative works from that Feedback for any lawful purpose, including marketing, product improvement, website content, and promotional use.

You confirm that:

• You own or have the necessary rights to provide the Feedback.
• Your Feedback does not violate the rights of any third party.
• Your Feedback is accurate and not misleading.
• Your Feedback does not contain unlawful, abusive, defamatory, obscene, or harmful material.
• Your Feedback does not contain viruses, malware, or harmful code.

We are not required to keep Feedback confidential, pay compensation for Feedback, or respond to Feedback.

We may monitor, edit, or remove Feedback where we consider it unlawful, offensive, misleading, inappropriate, or in breach of these Terms.

13. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after you have placed an order.

Where legally permitted, we may update information, cancel orders, or refuse orders if information on our website is inaccurate.

14. Prohibited Uses

You may use our website and services only for lawful purposes.

You must not use our website or services:

• For any unlawful, fraudulent, abusive, or malicious purpose.
• To violate any applicable law, regulation, or third-party right.
• To infringe our intellectual property rights or those of others.
• To harass, abuse, insult, defame, threaten, intimidate, or harm any person.
• To submit false, misleading, or inaccurate information.
• To upload or transmit viruses, malware, or harmful code.
• To send spam, phishing messages, unsolicited promotions, or similar communications.
• To impersonate another person or entity.
• To interfere with the operation, security, or performance of our website.
• To attempt to gain unauthorised access to our systems, accounts, or services.
• To scrape, copy, extract, harvest, or collect data from our website without permission.
• To use bots, crawlers, automated tools, AI agents, scripts, or similar technologies to access or interact with our website in a way that violates these Terms or harms our services.
• To resell, exploit, duplicate, or copy any part of our website or services without our permission.

We reserve the right to suspend, restrict, or terminate your access to our website or services if we believe you have violated these Terms.

15. AI Agents and Automated Access

If you use or cause the use of any automated system, bot, crawler, script, AI tool, agent, or similar technology to access or interact with our website, you are responsible for ensuring that such access complies with these Terms and applicable law.

We may block, restrict, monitor, or limit automated access where we believe it affects website performance, security, user experience, intellectual property rights, or business operations.

Automated systems must not conceal their identity, bypass technical controls, scrape content, interfere with checkout, complete fake transactions, or access our website in a way that would be unlawful, deceptive, harmful, or unauthorised.

16. Termination

We may suspend, restrict, or terminate your access to our website or services at any time where we reasonably believe you have breached these Terms, violated applicable law, provided false information, misused our website, or acted in a way that may harm us, our customers, Shopify, or third parties.

You remain responsible for any amounts due up to the date of termination.

Sections that by their nature should continue to apply after termination will remain in effect, including intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, privacy, and payment obligations.

17. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We make reasonable efforts to keep our website accurate, available, and secure, but we do not guarantee that:

• The website will always be available, uninterrupted, secure, or error-free.
• Information on the website will always be accurate, complete, or current.
• Any defects or errors will be corrected immediately.
• The website will be free from viruses or harmful components.

To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any rights that cannot be excluded or limited under applicable consumer law.

18. Limitation of Liability

To the fullest extent permitted by law, FLOWRA LTD, trading as NERRA Active, and our directors, officers, employees, affiliates, agents, contractors, service providers, partners, licensors, and Shopify and its affiliates, will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including loss of profits, loss of revenue, loss of savings, loss of data, business interruption, or replacement costs arising from or related to your use of our website, services, or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

19. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless FLOWRA LTD, trading as NERRA Active, Shopify, and our affiliates, directors, officers, employees, partners, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your breach of these Terms.
• Your violation of any law or third-party right.
• Your misuse of our website, products, services, or content.
• Any Feedback or content you submit.

We may control the defence and settlement of any claim. You agree to cooperate with us in defending such claims.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will remain valid and enforceable.

21. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted by us on our website, constitute the entire agreement between you and us relating to your use of our website and services.

They replace any prior or contemporaneous agreements, communications, or proposals between you and us regarding the website or services.

22. Assignment

You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms, in whole or in part, without notice or consent, where permitted by law.

23. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation will be governed by the laws of England and Wales, unless applicable consumer protection laws in your country require otherwise.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live.

24. Changes to These Terms

You can review the most current version of these Terms on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

Where required by law, we will notify you of material changes. Your continued use of our website or services after changes are posted means you accept the updated Terms.

25. Contact Information

Questions about these Terms should be sent to:

Email: hello@nerraactive.com

Our business information is:

Trade name: NERRA Active
Legal company name: FLOWRA LTD
Company number: 17017647
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: hello@nerraactive.com
VAT number: Not VAT registered